Yearly Archives: 2015

Restoring Exchange data from Shadow Protect

Prerequisites Ontrack PowerControls Latest Microsoft Outlook ShadowProtect Encryption password Mount the relevant ShadowProtect volumes from your backups. You need to know: The date/time you want to restore from The volume with your Exchange Database (edb file) The volume (if different) … Continue reading

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How to use the offline backup feature

The offline backup feature enables the automatic running of a backup if a previous backup schedule was missed. It’s a good feature to enable if your machine is not always connected to the internet to perform backups. Open the CyberSecure … Continue reading

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ShadowProtect: BMR with additional partitions

Select the image file of the next partition you want to restore Enter encryption password When choosing the destination, right click on the “Unallocated space” and select “Create extended partition…” Use the remaining space on the disk and click “OK” … Continue reading

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ShadowProtect: How to select backup images on network share

Click “Browse” when prompted to select the backup image Type in the UNC path to the share where your images are stored and click “Open” When prompted type in the username and password to authenticate to the share Select the … Continue reading

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ShadowProtect: Setting up Partitions for BMR

In the ShadowProtect Recovery environment go to the “Disk Map” tab Right click on the unallocated space and click “Create primary partition” Set the size of the partition to be greater than or equal to the size of the partition … Continue reading

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ShadowProtect: determine disk and volume information

From the source machine in Windows Click Start > Administrative Tools > Server Manager Go to Storage > Disk Management This will give you the minimum size required for each partition Right click on the disk and select “Properties” Go … Continue reading

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JVM royalty module is not enabled (Mac OSX)

Issue Backups completing with the following error   Cause This is a known issue with version 6.27.0.0. Resolution To resolve perform the following: Download – http://download.cybersecure.com.au/6.27.0.0/obc-mac-hotfix-task11803.zip Stop the scheduler service sudo /Applications/CyberSecure\ Advanced/bin/StopScheduler.sh Extract the obc-mac-hotfix-task11803.zip into the directory /Applications/CyberSecure\ … Continue reading

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How to Perform a ShadowProtect Bare Metal Restore

Prerequisites Location of the ShadowProtect backup chain, accessible by either local volume OR UNC network share, if the backups are stored on a network share, ensure you have the following: Network share path Network share domain\username Network share password The … Continue reading

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Removing a backup set from the offsite servers (Web Console)

Login to the web console Click the “Backup Set” tab Select the backup set you wish to delete from the drop-down menu Click “Remove” and confirm by choosing “OK” Backup set is now deleted Note: This will delete the backup … Continue reading

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Cannot open Data fork

Issue When performing a backup on Mac OS X, the following error message is received in the client log, and the backup job is terminated: [YYYY/MM/DD hh:mm:ss][erro] Cannot open Data fork name Unknown Error (ErrorCode:-5000) Cause The message suggests that … Continue reading

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