Tag Archives: error

StorageCraft ImageManager: Processing thread exception: LogonUser failed

Posted on June 19, 2017 by CyberSecure

Issue You see the error “Processing thread exception: LogonUser failed” on your backup report Cause This is usually due to the server being rebooted while ImageManager has been processing and sending backups offsite. Resolution This can be ignored as ImageManage will … Continue reading →

Posted in Uncategorized | Tagged error, image, imagemanager, manager, shadow protect, shadowprotect | Leave a comment

Windows cannot access device, path or file

Posted on December 14, 2016 by CyberSecure

You receive the error message below when trying to install or run CyberSecure Standard or Advanced Make sure the installer is running from a local volume If this does not work, please follow the steps in this article

Posted in File backup: Server, File backup: Server: general issues | Tagged device, error, file, install, javaw.exe, message, path, permissions | Leave a comment

JVM royalty module is not enabled (Mac OSX)

Posted on September 23, 2015 by CyberSecure

Issue Backups completing with the following error Cause This is a known issue with version 6.27.0.0. Resolution To resolve perform the following: Download – http://download.cybersecure.com.au/6.27.0.0/obc-mac-hotfix-task11803.zip Stop the scheduler service sudo /Applications/CyberSecure\ Advanced/bin/StopScheduler.sh Extract the obc-mac-hotfix-task11803.zip into the directory /Applications/CyberSecure\ … Continue reading →

Posted in File backup: Desktop, File backup: Desktop: general issues, File backup: Server, File backup: Server: general issues | Tagged enabled, error, jvm, mac, module, osx, royalty | Leave a comment

“Unknown error encountered” when installing Image Manager

Posted on March 17, 2015 by CyberSecure

This error occurs because the “My Documents” folder points to a network location. This may have been done manually or be inherited through group policy that has Folder Redirection enabled To check where My Documents points to click Start > … Continue reading →

Posted in Uncategorized | Tagged documents, error, fail, folder redirection, image manager, imagemanager, install, my documents, redirected folder, redirected folders, unknown error, unknown error encountered | Leave a comment

No *tmp.log found for database

Posted on September 16, 2011 by CyberSecure

Error No *tmp.log found for database ‘Microsoft Exchange Server\ Microsoft Information Store\SERVERNAME\Mailbox Database’ Cause You have circular logging enabled on Exchange 2010. Resolution Please disable “Cicrular Logging” for all the storage groups. Restart the “Microsoft Exchange Information Store” Service twice. … Continue reading →

Posted in Exchange Errors | Tagged database, error, Exhange, log, tmp | Leave a comment

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