Tag Archives: imagemanager

StorageCraft ImageManager: Processing thread exception: LogonUser failed

Issue You see the errorĀ “Processing thread exception: LogonUser failed” on your backup report Cause This is usually due to the server being rebooted while ImageManager has been processing and sending backups offsite. Resolution This can be ignored as ImageManage will … Continue reading

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“Unknown error encountered” when installing Image Manager

This error occurs because the “My Documents” folder points to a network location. This may have been done manually or be inherited through group policy that has Folder Redirection enabled To check where My Documents points to click Start > … Continue reading

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