Location of the ShadowProtect backup chain, accessible by either local volume OR UNC network share, if the backups are stored on a network share, ensure you have the following:
Network share path
Network share domain\username
Network share password
The backup encryption password – this is extremely important since without the backup encryption password the data cannot be decrypted
A destination machine to restore the backups – either physical or virtual
Information about the backed up volumes. We strongly recommend matching the original physical disk, partition and volume structures exactly. There will be less things to go wrong if these all match what was running on the source machine.
Physical disk size(s)
Physical disk type(s): GPT / MBR
Volume sizes (eg: C:\, D:\)
ShadowProtect recovery ISO (supplied by CyberSecure)
Which backup snapshot to restore?
If possible the destination physical disk and logical partition structure should match the backup source, this will make the restore process simpler and therefore less error-prone.
Will the destination be a physical or virtual machine? Physical machines are more likely to have issues booting due to device drivers. Make sure you know your RAID/HBA controller chipset and have a copy of the controller device drivers ready for loading into the recovery environment.
If destination is Hyper-V virtual machine, then:
MBR disks to Gen 1 Hyper-V and;
GPT to Gen 2 Hyper-V
If the volume(s) you are restoring to are smaller than the original follow this guide, however we do not recommend trying to restore to smaller volumes as it adds complexity to the process.
Bare Metal Restore
Boot off recovery environment media
Start network support
Set correct time zone
If prompted Initialize the disk (choose MBR or GPT according to your configuration)
Information on the current image will be displayed. Proceed by clicking “Next”
Change which point in time to restore from or click “Next” to continue
First restore the boot volume. Right click “Unallocated space” and select “Create exact primary partition at the beginning of free space”
Volume will be created. Tick the new volume and click “Next”
Tick “Finalize the volume at the end of this restore” and click “Next”
Select options as below
Set partition active: TICK
Restore MBR: TICK
RESTORE MBR from the image file: SELECTED
Restore disk signature: TICK
Restore Disk Hidden Track: TICK
Click “Finish” to begin restore
Additional partitions can be restored if necessary, these can be added immediately and will be queued up automatically
If necessary you can create partitions manually. Under the “Disk Map” tab create partitions to match the source (each partition must be greater than or equal to original partition in size)
If you have restored to a virtual machine, we strongly advise taking a snapshot/checkpoint once the restoration is completed. This will allow a base from which to revert back to in case of boot issues into the operating system.
Once the system has booted correctly, delete the checkpoint to avoid running out of free space on your hypervisors storage.
Booting the operating system
If the operating system fails to boot then contact CyberSecure support.