Installing file backup for Mac

Posted on August 9, 2011 by CyberSecure

Please follow these steps:

  1. If you have a previous version of the software installed, uninstall it using this guide from our support section:
    http://support.cybersecure.com/?p=61
  2. Get the new software installer from our support section downloads page.
    http://support.cybersecure.com/?p=301
  3. Install the software by running the package. Please leave all the settings to default, it will standardize your install and will make technical support assistance easier.
  4. Perform any necessary seeding (call our technical support hotline if unsure)
  5. Backups should now be able to run without issue
Posted in File backup: Desktop, File backup: Desktop: issues with backup, File backup: Server, File backup: Server: issues with backup | Leave a comment

Backup Interrupted by System Error “{0}”

Posted on August 8, 2011 by rene.badalassi

Problem

Backup Interrupted by System Error “{0}”

Cause

Unknown

Resolution

Unknown

Posted in File backup: Server: general issues | Leave a comment

Error: network drive is not accessible or \\xxxx does not exist

Posted on August 8, 2011 by CyberSecure

Problem

User gets either of the following warnings for their backups:

  • Backup source “\\xxxx\xxxx” does not exist !
  • Network drive is not accessible.

Cause

  1. The share doesn’t exist
  2. The share is down
  3. The user account the backup agent used to authenticate to the share doesn’t have permission
  4. The share case sensitiveness does not match the original share case, this can happen if you manually add in the share name in the backup source for example in lowercase and the actual share name has mixed case.

Resolution

  1. Ensure the share exists
  2. Ensure that connectivity to the share exists
  3. Check the username & password used to connect to the share (in Windows Domain Authentication in the backup agent) – our recommendation is to follow our best practices for backing up network shares
  4. If the share is readable and shows files being backed up in the detailed report, you may have case sensitivity differences in the backup source vs past backups. Remove all references to the incorrect share associated with the wrong case sensitivity from the backup.
Posted in File backup: Server: general issues | Leave a comment

[java.lang.SecurityException] The system cannot find the path specified.

Posted on August 8, 2011 by CyberSecure

Problem

Client gets the following error on scheduled backup jobs: [java.lang.SecurityException] The system cannot find the path specified.

Cause

Backup service not able to access the NAS drive specified for the local backup.

Resolution

  1. Change the local backup drive to a local drive not a network drive.
  2. Disable the local backups.
  3. Enter the username and password for a user who has access to the NAS drive in the scheduled service log on options.
Posted in File backup: Server: general issues | Leave a comment

[Microsoft][ODBC SQL Server Driver][SQL Server]The file “C:\ Documents and Settings\All Users\Documents\ACT\ACT for Windows 12\ Databases\ACT2010Demo.ADF” is compressed but does not reside in a read-only database or filegroup. The file must be decompressed.

Posted on July 13, 2011 by CyberSecure

Error

[Microsoft][ODBC SQL Server Driver][SQL Server]The file “C:\
Documents and Settings\All Users\Documents\ACT\ACT for Windows 12\
Databases\ACT2010Demo.ADF” is compressed but does not reside in a
read-only database or filegroup. The file must be decompressed.

Cause

Trying to backup ACT SQL Database

Resolution

Being Reviewed, until then please don’t backup ACT using our backup software as it is not supported by ACT itself.

Posted in File backup: Server: general issues | Leave a comment

Microsoft Exchange mail level backup setup & best practices

Posted on July 5, 2011 by CyberSecure

We don’t recommend using this method to capture exchange. Instead, use our machine backup service. Contact our sales for more information about machine backup.

This article is for setting up a mail-level exchange mailbox job and does not provide exchange EDB disaster recovery. To achieve a complete exchange backup, please refer to the best practice guide on how to setup an exchange disaster recovery backup job.

Prerequisites

  1. Ensure that the domain user account being used to configure and run the backups:
    1. has an enabled exchange mailbox
    2. is part of the following security groups:
      1. Exchange Servers
      2. Exchange Windows Permissions
  2. Install the Microsoft exchange MAPI tools from http://www.microsoft.com/en-us/download/details.aspx?id=6248

Process

  1. Open CyberSecure Advanced in 32-bit mode by running “RunOBC32.bat” under the “bin” folder in the installation path
  2. Go into the Settings
  3. Create a new backup set by using the plus (+) button
  4. Label the backup set with something descriptive and choose the “MS Exchange Mail Level Backup” type
  5. Select the mailboxes + items that you’d like to protect.
  6. Set the schedule. If you are seeding the backup onto USB drive, be sure to REMOVE any schedules to prevent the automatic backup from replicating offsite.
  7. Next up are the encryption settings.
    Our recommendation is to leave the encryption settings at their defaults, which will use your account login password as the encryption password. Once the encryption password is set the only way to change it is to recreate the backup set.
  8. The backup set should have been created successfully.
  9. The final step is to modify the temporary spooling location. This location must have enough free space to hold this entire backup set for the duration of the backup.
    We recommend putting this onto a fast local disk with plenty of capacity.
  10. Click into the “Options” section on the left sidebar.
  11. If the following warning appears:

    1. Go to the “General” settings tab
    2. Enter the users password into the “User Authentication for Windows” section
  12. Click into “Options” on the left-sidebar
  13. Change the “Temporary directory for storing backup files” location to an area with enough free capacity to hold this entire backup set
  14. Click OK back to the main console
  15. Save settings to the server
  16. If data seeding is to be done for mail-level backups, it needs to be done within the 32-bit instance and following the normal seeding process.
Posted in Exchange Backup | Leave a comment

Add or change a backup notification email address.

Posted on June 27, 2011 by CyberSecure
  1. Open the backup software installed on your computer.
  2. On the home screen, click the Profile Button.
  3. In the pop-up dialog box, click on add to enter new contact information
  4. Enter the email and name in the new contact information dialog and press “OK”.
  5. Exit out of the pop-out dialog and save the settings to the servers.
Posted in File backup: Server | Tagged , , , | Leave a comment

CExBackup::HrESEBackupRestoreGetNodes: Error Number 0xc7ff07d7: Unable to perform the operation. Either you can not connect to the specified server or the service you are trying to connect to is not running.

Posted on June 21, 2011 by CyberSecure

Error

CExBackup::HrESEBackupRestoreGetNodes: Error Number 0xc7ff07d7:
Unable to perform the operation. Either you can not connect to
the specified server or the service you are trying to connect
to is not running.

Cause

This error ususally occurs when the SQL server or exchange server that we are backing up, is not running or present on the server anymore.

Resolution

Check if the specified SQL or Exchange service is running. If not, start it.

If for any reason, the server has been removed from the present server or has been moved to another server, please contact CyberSecure support to get it setup in another location.

Posted in File backup: Server: general issues | Leave a comment