Forgotten password

If the account was setup on a separate computer and the hard drive contents can still be accessed, simply retrieve the “config.sys” file from the “C:\%USERPROFILE%\.acb\config” folder and copy onto the new machine. This file contains the cached encryption and account passwords.

Process for recovering the encryption password from an existing STANDARD edition installation

  1. Open CyberSecure STANDARD edition by right-clicking the system tray icon and choosing “Open”
  2. When in the main console, open the settings by clicking the “Cog” icon
  3. UNTICK the “Mask encrypting key” to reveal the encryption password
  4. Please record this password. Without it the backup data stored on the CyberSecure servers will be UNREADABLE.