Monthly Archives: March 2011

Error loading profile from server. Unable to connect to sHostname

Error Error loading profile from server. Reason='[Http.UnableToConnectExpt] [Http.SocketPack.getNewSocket] Unable to connect to sHostname=’backup-01.cybersecure.com.au’ sHostIP=’XXXX’ port=’443′ type=’NS’ sProxyHost=” sProxyPort=” sProxyUser=” sProxyPwd=”’ Backup Server=’backup-01.cybersecure.com.au’ Login Name=’XXXX’ Hashed Password=’XXXXXX’ Reason There is some type of network outage Firewall software is blocking the scheduler … Continue reading

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Shutdown Computer After Scheduled Backup

Note: there is no way to achieve this goal in Standard edition of the program. The only way to do this would be to run a manual backup from the system tray. Windows Add a post command to your backup … Continue reading

Posted in File backup: Desktop, File backup: Server | Leave a comment

Disable the CDP Service

CDP stands for Continuous Data Protection service. It is not being used by the CyberSecure backup tool and can be stopped and disabled: Go to Control Panel. Go into “Administrative tools” Click on “Services” From the Services window, scroll down … Continue reading

Posted in File backup: Desktop, File backup: Server | Tagged | Leave a comment

Fixing missed backups

To fix a missed or stuck backup, follow the steps below in sequential order. Check the client software to see if the backup has been scheduled Ensure that you are on  the computer whose backup is being missed Open CyberSecure. … Continue reading

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Software download links

MS365 Console Veeam MS365 backup CyberSecure File Backup Agent (v6.29.0.0) Click here for the video install guide Ensure that the TLS patch is installed AFTER installing the CS file backup agent Windows Desktop/Server (32-bit and 64-bit versions)

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File restore

Click here for video guide Pre-flight Checklist Things needed to perform a successful data restore: The backup encryption password. Without this, the data will be unreadable. Your username. A functioning internet connection to download data over. A computer ready to … Continue reading

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Where are the log files located?

Standard/advanced edition Windows Open the file C:\Program Files\CyberSecure\home.txt You will see something SIMILAR to the following EXAMPLES: c:\users\admin\.obm c:\users\admin\.acb c:\documents and settings\admin\.obm Make a note of this location and go to it in Windows Explorer You will find the following logs … Continue reading

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[Error][New File] File=”XXXX” Error=”Access is denied. “

Error: [Error][New File] File=”XXXX” Error=”Access is denied. ” Cause: The file permissions are preventing access to the CyberSecure backup agent The file has been encrypted using Windows EFS (encrypted file system) encryption Resolution: Check the file permissions Right-click the file … Continue reading

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mysqldump: Got error: 1044: Access denied for user XXXX

Error: mysqldump: Got error: 1044: Access denied for user ‘mysqlusername’@’%’ to database ‘mysql’ when using LOCK TABLES Cause: The CyberSecure Advanced software agent calls MySQL’s mysqldump program to take backups. The message above suggests that the mysql user “mysqlusername” does … Continue reading

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No database file found for ‘XXXX’

Error: No database file found for ‘XXXXX\SQLEXPRESS\msdb’ Errors found while validating your backup files. Please run a full backup to correct the problem. Cause: There is no correct database backup on the CyberSecure servers. Resolution: Run two consecutive incremental Database … Continue reading

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