Monthly Archives: March 2011

Error loading profile from server. Unable to connect to sHostname

Error Error loading profile from server. Reason='[Http.UnableToConnectExpt] [Http.SocketPack.getNewSocket] Unable to connect to sHostname=’backup-01.cybersecure.com.au’ sHostIP=’XXXX’ port=’443′ type=’NS’ sProxyHost=” sProxyPort=” sProxyUser=” sProxyPwd=”’ Backup Server=’backup-01.cybersecure.com.au’ Login Name=’XXXX’ Hashed Password=’XXXXXX’ Reason There is some type of network outage Firewall software is blocking the scheduler … Continue reading

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Shutdown Computer After Scheduled Backup

Note: there is no way to achieve this goal in Standard edition of the program. The only way to do this would be to run a manual backup from the system tray. Windows Add a post command to your backup … Continue reading

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Disable the CDP Service

CDP stands for Continuous Data Protection service. It is not being used by the CyberSecure backup tool and can be stopped and disabled: Go to Control Panel. Go into “Administrative tools” Click on “Services” From the Services window, scroll down … Continue reading

Posted in File backup: Desktop, File backup: Server | Tagged | Leave a comment

Account Locked

Error Account is locked with error “No Such Specified Account” Cause Incorrect password three times in a row. Changing the password using the web console without updating the password in the client software. Resolution In case of “Incorrect password three … Continue reading

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Fixing missed backups

To fix a missed or stuck backup, follow the steps below in sequential order. Check the backup scheduler service is running Check that the online backup scheduler service is currently running, if it’s not then start it Stop all backup … Continue reading

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Software download links

CyberSecure File Backup Server (Advanced Edition) (v6.29.0.0) Ensure that the TLS patch is installed AFTER installing CS file backup agent Windows Desktop/Server (32-bit and 64-bit versions) Mac OS X Linux CyberSecure File Backup Desktop (Standard Edition) (v6.29.0.0) Ensure that the … Continue reading

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File restore

Pre-flight Checklist Things needed to perform a successful data restore: The backup encryption password. Without this, the data will be unreadable. Your username. A functioning internet connection to download data over. A computer ready to perform the recovery onto. Restore … Continue reading

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Where are the log files located?

Standard/advanced edition Windows Open the file C:\Program Files\CyberSecure\home.txt You will see something SIMILAR to the following EXAMPLES: c:\users\admin\.obm c:\users\admin\.acb c:\documents and settings\admin\.obm Make a note of this location and go to it in Windows Explorer You will find the following logs … Continue reading

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[Error][New File] File=”XXXX” Error=”Access is denied. “

Error: [Error][New File] File=”XXXX” Error=”Access is denied. ” Cause: The file permissions are preventing access to the CyberSecure backup agent The file has been encrypted using Windows EFS (encrypted file system) encryption Resolution: Check the file permissions Right-click the file … Continue reading

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mysqldump: Got error: 1044: Access denied for user XXXX

Error: mysqldump: Got error: 1044: Access denied for user ‘mysqlusername’@’%’ to database ‘mysql’ when using LOCK TABLES Cause: The CyberSecure Advanced software agent calls MySQL’s mysqldump program to take backups. The message above suggests that the mysql user “mysqlusername” does … Continue reading

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