Yearly Archives: 2011

Configuring backup sets in Linux/BSD (CLI mode)

Backup sets cannot be created in command line mode. Before accessing the backup application in command line mode, please use the web interface to create the initial user account & backup set. Add backup set(s) Login to the web console … Continue reading

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The requested operation cannot be performed on a file with a user-mapped section open

Error C:\Documents and Settings\Administrator\.obm\config\Profile.sys (The requested operation cannot be performed on a file with a user-mapped section open) Cause Another process has locked the file at the time of backup. Resolution Ensure that there is no other software running that … Continue reading

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How to reset/flush the local profile

This process will reset the local profile on the machine where CyberSecure Standard/Advanced is installed. You would normally do this to recreate the profile on the client in the event of problems or to clear the cache in order to … Continue reading

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Unable to generate Delta File, XXXX is being backed up in its entirety.

Error Exceeded the [In-File Delta] -> [Maximum no. of Delta] setting. File “S1\Microsoft Information Store\First Storage Group\Mailbox Database\Mailbox Database.edb” is being backed up in its entirety because more than 100 delta files have been generated already. Cause The software cannot generate the delta file, … Continue reading

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[Seed Load] [Error][New File] File=”XXXX” Error=File already exists “XXXX”, (ErrorCode:-48)”

Error [Seed Load] [Seed Load] [Error][New File] File=”XXXX” Error=”[java.lang.SecurityException] File already exists “XXXX”, (ErrorCode:-48)” Cause   Resolution

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[Microsoft][ODBC SQL Server Driver][Shared Memory]SQL Server does not exist or access denied.

Error [Microsoft][ODBC SQL Server Driver][Shared Memory]SQL Server does not exist or access denied. Cause Currently being investigated. Resolution Currently being investigated.

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Recovering a file or folder (shadowprotect)

Pre-flight checklist Before starting, ensure you: Have the location of where the backups are stored (either network path or local drive), If this is a network share, you will need:  UNC path (eg: \\<ip of device>\<sharename>) Username Password The UNC … Continue reading

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No *tmp.log found for database

Error No *tmp.log found for database ‘Microsoft Exchange Server\ Microsoft Information Store\SERVERNAME\Mailbox Database’ Cause You have circular logging enabled on Exchange 2010. Resolution Please disable “Cicrular Logging” for all the storage groups. Restart the “Microsoft Exchange Information Store” Service twice. … Continue reading

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Disabling the follow link option in Files Backup

Open the software by right clicking on the tray icon. Click on the cog icon at the bottom to open the settings window. Select the concerned backup set from the drop down menu at the top left hand side of … Continue reading

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Exclude files or folders from the backup

Open CyberSecure Click on the “Cog” icon to open the settings console (If using advanced edition, select the appropriate backup set using the drop-down box in the top left). If you are backing up multiple computers, it is essential that … Continue reading

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