Tag Archives: standard edition
Deleting data from the offsite servers
If the quota limit is being hit, there may be data in the backup that can be pruned to reduce the storage used. IMPORTANT: this process explains how to delete data from the offsite servers. You must also ensure that the … Continue reading
File restore
Click here for video guide Pre-flight Checklist Things needed to perform a successful data restore: The backup encryption password. Without this, the data will be unreadable. Your username. A functioning internet connection to download data over. A computer ready to … Continue reading
Forgotten password
If the account was setup on a separate computer and the hard drive contents can still be accessed, simply retrieve the “config.sys” file from the “C:\%USERPROFILE%\.acb\config” folder and copy onto the new machine. This file contains the cached encryption and … Continue reading
Common issues & solutions
Where are the local settings/profile stored? Platform Location Windows C:\Users\%user%\.acb Mac OS /Users/%user%/.acb Erasing this folder will flush all local settings and effectively create a “fresh” install of CyberSecure. This can be used if there are problems with the local … Continue reading
Stop a running backup
On Mac OS X Please open a terminal window Enter the following command: Example: touch ~/.obm/ipc/BackupSet/Backup_ID/stop Windows Right-click the CyberSecure icon in the system tray Hover over [Stop running backup] and click the appropriate backup set If no backups are … Continue reading