Error

“Unable to log to server” appears in the detailed backup report.

Severity

LOW – not severe and no risk to data integrity.

Cause

This is a transient error and does not affect the integrity of data during the backup – it merely states that there was not enough bandwidth on the client to post logs to the CyberSecure servers.

Resolution

This issue should only occur when there are network or server problems on the client.

We have seen this with pre-commands that log large amounts of data to the backup servers – reducing the amount of log output will resolve this issue.

If the issue continues to persist it could be a sign of poor network connectivity at the client – improving network performance will resolve the issue.

Error:

Cannot start scheduler. Reason: Another schedule contain the same user

Cause:

Two users have conflicting backup schedules.

Resolution:

Change the home.txt file to point to only one users profile folder, then alter the schedule for only that user. To avoid this happening in the future, mark the home.txt as read only after making the change to the home.txt file.

Error:

Cannot start scheduler. User:’null’, Home:’\\SERVER\Users\Username\.obm’ Reason:null [info] No user defined!

Cause:

Roaming profiles are in use and the “Local system” account that the scheduler runs as does not have privileges to the \\UNC path profile.

Resolution:

Change the home.txt file to point to the actual path of the profile, NOT the UNC path. A successful outcome should look like this:
[info] Start scheduler. User: 'myUserName@203.26.30.134' Home: 'C:\Users Shared Folders\Administrator\.obm'

Error:

Backup source “\\Server\Share ” does not exist!

Cause:

The source location cannot be accessed. This is due to:

1. The location simply not existing, OR
2. The network location requires authentication (perhaps it’s joined to a windows domain) and since the backup process is running under the “Local system” account, the backup process does not have permission to access the network resource.

Resolution:

1. Enter a valid network users account details into the “Windows Resource Authentication for Windows” settings within the backup software.
2. Failing the above option, the “Online Backup Scheduler” system service may need to be run as a domain user with appropriate network rights.

Error:

C:\ProgramData\Application Data\Application Data\Application Data\Application Data\Application Data\Application Data\Application Data\Application Data\Application Data\Application Data\Application Data\Application Data\Application Data\Application Data\Application Data\Application Data\Application Data\Application Data\Application Data\Application Data\Application Data\Application Data\Application Data\Application Data\Application Data\Application Data\Application Data\Application Data\Application Data\Application Data\Application Data\Application Data”
The name of the file cannot be resolved by the system.

OR

When the backup client is backing up the same data continuously (in a infinite loop of Application Data).

Cause:

The path “C:\ProgramData\Application Data\” is actually an NTFS junction point.

Microsoft Windows includes a number of folders which are actually links (NTFS junction point) to other folders. In some cases they are recursive links which link back to one of their own parent folders. This effectively means that these folders contain an infinite number of child folders.

Resolution:

1. Open CyberSecure Advanced by right-clicking the system-tray icon and choosing “Open”
   
2. Open the backup settings
   
3. Select Options, and DISABLE “Follow link”
4. Save settings and the next backup should complete without issue