Yearly Archives: 2017

How to restore via windows previous versions (CyberSecure storage appliance)

There are two methods of performing a restore through windows previous versions: By file: this will display only the changed points in time for that file. Useful for if you need to revert back to or view changes to a … Continue reading

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ShadowProtect recovery environment: setup static IP address

Open the network configuration settings from the drop-down menu: Toggle the IP autoconfiguration button: Enter in the static IP address: Choose OK, wait some time and confirm the IP address has been statically asssigned in the bottom-left corner: We recommend … Continue reading

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ShadowProtect: map network drive

Go to Tools->Network Configuration Click into “Network drives” in the left sidebar Select the desired drive letter, enter the credentials. If this is a managed storage appliance CyberSecure will provide you with these credentials. Click “Connect”, the drive should be … Continue reading

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Snapshot/VSS common issues

Issue Backups regularly fail with some type of snapshot error Cause Snapshot issues are probably the most common cause of backup failures, some common causes of snapshot issues are: Issues with the VSS (volume snapshot services) subsystem: this can be … Continue reading

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Large incrementals

Issue Large incremental backups are being seen Cause Large incrementals can be caused by numerous reasons, some common reasons are: Backups of backups are being captured ie. SQL database dumps or ZIP backups to a location that is then captured by … Continue reading

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StorageCraft ImageManager: Processing thread exception: LogonUser failed

Issue You see the error “Processing thread exception: LogonUser failed” on your backup report Cause This is usually due to the server being rebooted while ImageManager has been processing and sending backups offsite. Resolution This can be ignored as ImageManage will … Continue reading

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Veeam: Error: Invalid attempt to perform DB entities encryption while encryption is not enabled

Error When running a backup copy job you see the error: “Invalid attempt to perform DB entities encryption while encryption is not enabled” Cause A bug in Veeam. This was last recorded as affecting version 9.5.0.823, but other versions may … Continue reading

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Veeam: Recommended Offsite Backup Copy Job Settings

Create a new Backup Copy Job in the Veeam console Set it to replicate every day at midnight Add the machines you want to replicate offsite Select your Cloud Connect service provider as the destination. We recommend keeping 31 points … Continue reading

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How to backup genie on Mac OS

 Prerequisites Setup Genie to dump its database (turn off compression and encryption) to a location, henceforth called GENIE_BACKUPS Create a blank folder somewhere (preferably on the SAME volume as GENIE_BACKUPS), this will be called CYBER_BACKUPS and you will point the … Continue reading

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Veeam: Add Service Provider

Prerequisites Ensure you’re on the latest version of Veeam Backup and Replication Ensure Veeam has a valid license Your CyberSecure Veeam username and password Process Open Veeam and go to “BACKUP INFRASTRUCTURE > SERVICE PROVIDERS > ADD SERVICE PROVIDER Add … Continue reading

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