Yearly Archives: 2017
How to restore via windows previous versions (CyberSecure storage appliance)
There are two methods of performing a restore through windows previous versions: By file: this will display only the changed points in time for that file. Useful for if you need to revert back to or view changes to a … Continue reading
ShadowProtect recovery environment: setup static IP address
Open the network configuration settings from the drop-down menu: Toggle the IP autoconfiguration button: Enter in the static IP address: Choose OK, wait some time and confirm the IP address has been statically asssigned in the bottom-left corner: We recommend … Continue reading
ShadowProtect: map network drive
Go to Tools->Network Configuration Click into “Network drives” in the left sidebar Select the desired drive letter, enter the credentials. If this is a managed storage appliance CyberSecure will provide you with these credentials. Click “Connect”, the drive should be … Continue reading
Snapshot/VSS common issues
Issue Backups regularly fail with some type of snapshot error Cause Snapshot issues are probably the most common cause of backup failures, some common causes of snapshot issues are: Issues with the VSS (volume snapshot services) subsystem: this can be … Continue reading
Large incrementals
Issue Large incremental backups are being seen Cause Large incrementals can be caused by numerous reasons, some common reasons are: Backups of backups are being captured ie. SQL database dumps or ZIP backups to a location that is then captured by … Continue reading
StorageCraft ImageManager: Processing thread exception: LogonUser failed
Issue You see the error “Processing thread exception: LogonUser failed” on your backup report Cause This is usually due to the server being rebooted while ImageManager has been processing and sending backups offsite. Resolution This can be ignored as ImageManage will … Continue reading
Veeam: Recommended Offsite Backup Copy Job Settings
Create a new Backup Copy Job in the Veeam console Set it to replicate every day at midnight Add the machines you want to replicate offsite Select your Cloud Connect service provider as the destination. We recommend keeping 31 points … Continue reading
How to backup genie on Mac OS
Prerequisites Setup Genie to dump its database (turn off compression and encryption) to a location, henceforth called GENIE_BACKUPS Create a blank folder somewhere (preferably on the SAME volume as GENIE_BACKUPS), this will be called CYBER_BACKUPS and you will point the … Continue reading
Veeam: Add Service Provider
Prerequisites Ensure you’re on the latest version of Veeam Backup and Replication Ensure Veeam has a valid license Your CyberSecure Veeam username and password Process Open Veeam and go to “BACKUP INFRASTRUCTURE > SERVICE PROVIDERS > ADD SERVICE PROVIDER Add … Continue reading