Monthly Archives: March 2011
“The system cannot find the path specified”
Error: “The system cannot find the path specified” Cause: The messages suggest that CyberSecure Advanced cannot access the file spooled to the designated temporary directory. Resolution: Check whether the software has sufficient access permissions to the specified Folder/file.
Error: The device is not ready
Error: “The device is not ready” appears in the backup report log, causing the backup to fail. Cause: The above message suggests that CyberSecure Software Agent has problem reading the backup source media. This is a generic I/O error from … Continue reading
Error message: “unable to log to server”
Error “Unable to log to server” appears in the detailed backup report. Severity LOW – not severe and no risk to data integrity. Cause This is a transient error and does not affect the integrity of data during the backup … Continue reading
Cannot start scheduler. Reason: Another schedule contain the same user
Error: Cannot start scheduler. Reason: Another schedule contain the same user Cause: Two users have conflicting backup schedules. Resolution: Change the home.txt file to point to only one users profile folder, then alter the schedule for only that user. To … Continue reading
Cannot start scheduler. User:’null’, Home:’\\SERVER\Users\Username\.obm’ Reason:null [info] No user defined!
Error: Cannot start scheduler. User:’null’, Home:’\\SERVER\Users\Username\.obm’ Reason:null [info] No user defined! Cause: Roaming profiles are in use and the “Local system” account that the scheduler runs as does not have privileges to the \\UNC path profile. Resolution: Change the home.txt … Continue reading
UNC path (eg: \\server\sharename) does not exist!
Error: Backup source “\\Server\Share ” does not exist! Cause: The source location cannot be accessed. This is due to: The location simply not existing, OR The network location requires authentication (perhaps it’s joined to a windows domain) and since the … Continue reading
Error XXXX [AFTIndexFile.close] ‘\\ip address\BackupSpool\BackupSet\XXXX\RemoteTree.idx’ has not been opened
Error: Error XXXX [AFTIndexFile.close] ‘\\ip address\BackupSpool\BackupSet\XXXX\RemoteTree.idx’ has not been opened Cause: A Temporary Spooling Location has been set to a UNC path and the backup process does not have sufficient privileges to read/write to this path as the “Local System” … Continue reading
Repeated entries… The name of the file cannot be resolved by the system.
Error: C:\ProgramData\Application Data\Application Data\Application Data\Application Data\Application Data\Application Data\Application Data\Application Data\Application Data\Application Data\Application Data\Application Data\Application Data\Application Data\Application Data\Application Data\Application Data\Application Data\Application Data\Application Data\Application Data\Application Data\Application Data\Application Data\Application Data\Application Data\Application Data\Application Data\Application Data\Application Data\Application Data\Application Data” The name of the file cannot … Continue reading
Forgotten password
If the account was setup on a separate computer and the hard drive contents can still be accessed, simply retrieve the “config.sys” file from the “C:\%USERPROFILE%\.acb\config” folder and copy onto the new machine. This file contains the cached encryption and … Continue reading
Restarting or stopping the backup scheduler
Windows Click on the “Start Menu” and click “Control Panel” Select “View : Large Icons” on the top right corner of the screen, if it is not already selected. From all the icons on the screen, select “Administrative Tools”. From … Continue reading