Monthly Archives: March 2011
Expect log sequence ‘XXXX’ but found ….
Error Expect log sequence ‘6712’ but found ‘SERVER1\Microsoft Information Store\First Storage Group\E000671A.log’ Cause This error can occur when the log sequence of MS Exchange was altered by other backup software. Thus, when CyberSecure Advanced software agent next performs an MS … Continue reading
No *.edb found for database….
Error: (MS Exchange Server) No *.edb found for database ‘SERVER\Microsoft Information Store\First Storage Group\ Mailbox Store’ OR No *.stm found for database ‘SERVER\Microsoft Information Store\First Storage Group\ Mailbox Store’ Cause: The message suggests that during a previous backup, there was … Continue reading
Java Heap Space
Error: A “Java Heap Space” error is encountered Cause: The java process that the software runs on was not able to allocate enough memory to perform its operations. This is normally the result of: having a large number of files … Continue reading
SystemState.bkf does not appear to be correct
Error: [SystemStateBackup] File size of “E:\cybersecure-spool\1312269504656\MGSERVER\SystemState.bkf” does not appear to be correct. Cause: This is a Microsoft Volume Shadow copy issue caused by the internal “NTBackup” program that comes with Windows Server 2003. Resolution: Flush the backup spool folder Try … Continue reading
“\Directory_Path\File” has been removed already
Error: “\Directory_Path\File” has been removed already Cause: The message suggests that during the uploading stage of a backup job, the corresponding file(s) identified in the file comparison stage no longer exists on the client machine. This usually happens to temporary … Continue reading
Backup Interrupted by System Error – Maximum retry reached
Error: [YYYY-MM-DD hh:mm:ss][erro] Backup Interrupted by System Error “[Thread][BackupSet Dispatcher][BackupSet][BackupSetDispatcher.sendRequest] Maximum retry reached” Cause: The message suggests that there is problem with the connection between the CyberSecure Advanced software agent installed on client computer and the CyberSecure Offsite backup server. … Continue reading
Error=’null’. Client agent will retry shortly
Error [StartBackupRqt] IP=’User-IP-Address’ User=’Username’ BackupSet=’Backup Set (BackupID)’ BackupJob=’YYYY-MM-DD-hh-mm-ss’ StartTime=’YYYY-MM-DD hh:mm:ss’ CurrentTime=’YYYY-MM-DD hh:mm:ss’ Error=’null’. Client agent will retry shortly. Cause The message suggests that the request for a backup set’s file list from the CyberSecure Backup server has timed out. When … Continue reading
The process cannot access the file because another process has locked a portion of the file
Error [Error][Updated File] File=”\\Network_Path\Directory\File” Error=”The process cannot access the file because another process has locked a portion of the file.” (eg. ~$ bank transactions 2013.xlsx) Cause The message suggests that the corresponding file is locked by other application when the backup … Continue reading
Orphan checksum pair file
Error Orphan checksum pair file. Deleting backup file – ServerPath=’User_Home\User\files\Backup_ID\Current\xxxx\xxxx\xxxx\xxxx\*.chk’ BackupSet=’Backup_Set(Backup_ID)’ BackupJob=’Current’ ClientPath=’Directory_Path\File’ RunByBackupJob=’YYYY-MM-DD-hh-mm-ss … followed by: “In-file delta file chain broken. Deleting backup file…” Cause The message suggests that the CyberSecure Offsite Backup server could not locate the checksum … Continue reading
Another Scheduler is running! This Scheduler will not start!
Error C:\%USERPROFILE%\.obm\log\Scheduler\debug.log shows [YYYY/MM/DD hh:mm:ss] Another Scheduler is running! This Scheduler will not start! OR C:\Program Files\CyberSecure Advanced\log\Scheduler\info.log shows: [2011/03/23 12:43:12][info] Another scheduler is running! Will retry in 65 seconds. [2011/03/23 12:44:17][info] This scheduler will not start. Reason: Another scheduler … Continue reading