Error:

[YYYY-MM-DD hh:mm:ss][erro] Backup Interrupted by System Error “[Thread][BackupSet Dispatcher][BackupSet][BackupSetDispatcher.sendRequest] Maximum retry reached”

Cause:

The message suggests that there is problem with the connection between the CyberSecure Advanced software agent installed on client computer and the CyberSecure Offsite backup server. Furthermore, the maximum number of attempts to re-establish the connection has been reached. Thus, the backup is then terminated by the system.

Resolution:

If the issue only occurs occasionally, you can safely ignore the error.
In the cases where the issue persists, please ensure that the connection to the CyberSecure Offsite Backup server can be established during the backup process.