Yearly Archives: 2011
Add or change a backup notification email address.
Open the backup software installed on your computer. On the home screen, click the Profile Button. In the pop-up dialog box, click on add to enter new contact information Enter the email and name in the new contact information dialog … Continue reading
CExBackup::HrESEBackupRestoreGetNodes: Error Number 0xc7ff07d7: Unable to perform the operation. Either you can not connect to the specified server or the service you are trying to connect to is not running.
Error CExBackup::HrESEBackupRestoreGetNodes: Error Number 0xc7ff07d7: Unable to perform the operation. Either you can not connect to the specified server or the service you are trying to connect to is not running. Cause This error ususally occurs when the SQL server … Continue reading
[Error][New File] File=”XXXX” Error=”Insufficient system resources exist to complete the requested service.”
Error [Error][New File] File=”XXXX” Error=”Insufficient system resources exist to complete the requested service. “ Cause Currently being investigated. Resolution A resolution will be posted here once the investigation is complete.
[AFTDataFile.Row.read] START_OF_ROW not found. Offset=XXXX
Error [AFTDataFile.Row.read] START_OF_ROW not found. Offset=XXXX Backup completed with error(s) Cause The most likely reason is that the disk has run out of space and there is a problem accessing the delta file reference database. Resolution Increase free disk space … Continue reading
How to perform a backup seed
Steps for Standard Edition Seeding Configure your backup set first. Ensure the backup is not scheduled to automatically run, as this will upload over your internet link. Create a folder on the seeding drive called seedload Open notepad/text editor as … Continue reading
Backup Interrupted By Scheduler
Problem Backup Interrupted by Scheduler Cause Backup did not finish within the time-frame allocated for it. Resolution For normal file backup sets the backup will resume on the next scheduled run – and should eventually catch up. However, for exchange … Continue reading
Uninstalling the Mac file backup
Open a terminal window (use the spotlight search in the top-right corner of the screen) To uninstall CyberSecure Advanced, type the following: sudo /Applications/CyberSecure\ Advanced/bin/uninstall.sh To uninstall CyberSecure Standard, type: sudo /Applications/CyberSecure\ Standard/bin/uninstall.sh You will be prompted to enter your … Continue reading
Snapshot for Shadow Copy Set is missing
Problem The error: “[Shadow Copy] Snapshot for Shadow Copy Set is missing, backup terminate.” is seen in the backup report and logs. Cause The most common causes of this error are: The computer has gone to sleep or the disk … Continue reading
Deleting data from the offsite servers
If the quota limit is being hit, there may be data in the backup that can be pruned to reduce the storage used. IMPORTANT: this process explains how to delete data from the offsite servers. You must also ensure that the … Continue reading
Processes to allow through software firewall
To enable CyberSecure Advanced to work properly, the following processes must be allowed through your software firewall Windows (all versions) C:\Program Files\CyberSecure ….\aua\bin\aua.exe (Auto Update agent) C:\Program Files\CyberSecure ….\aua\jvm\bin\auajw.exe (Auto Update agent) C:\Program Files\CyberSecure ….\jvm\bin\bjW.exe (Backup engine agent) C:\Program Files\CyberSecure … Continue reading