Yearly Archives: 2013
How to re-add replication targets in image manager
Open the Image Manager client Remove the replication target by clicking the “X” icon. Click add new replication targets Complete the following fields: Type: intelligentFTP Location: “sp.cybersecure.com.au” Subdirectory: server name (case sensitive) Tick don’t replicate base image files. Click replication … Continue reading
How to add a backup filter to skip certain file types
We do not support backup sets with backup filters applied, applying filters will result in an unsupported backup configuration.
Network error
Error “Network error: will retry in X seconds” occurs when running a manual backup (that is, a backup run from the agent GUI) Cause This is normally caused by lack of privilege within the spooling folder location. eg: /Users/ladmin/.temp Resolution … Continue reading
sbrun.exe exited with unknown error 128(0x80)
Error sbrun.exe exited with unknown error 128(0x80) Cause Lack of free system resources Anti-virus threat detection heuristics are blocking access Resolution Check system resources Create an exclusion for sbrun.exe from any anti-virus threat detection mechansims
Cannot open file \\?\STC_Snapshot_Volume\xxxx (-31 A device attached to the system is not functioning.)
Error Cannot open file \\?\STC_Snapshot_Volume_21_0\(-31 A device attached to the system is not functioning.) Cause Typically this is caused by an underlying failure of the snapshot subsystem to take a snapshot. Resolution Restart the “StorageCraft Volume Snapshot Service” and re-run … Continue reading
How to run chkdsk on a filesystem
Open a cmd.exe prompt as a user with Administrator-level privileges run the check disk command against the desired volume: chkdsk /f <drive letter> eg: chkdsk /f c: Windows might ask you to schedule the disk check in after a reboot … Continue reading
How to flush the spooling folder
Check if the backup is currently running. Check the path of the spooling folder by opening the backup software installed on your computer. On the home screen, Click the Cog Button Click Options Open Window Explorer, go to spooling folder path … Continue reading
How to restore Outlook profile from backup on macOS
Ensure you have a current backup of the desired outlook identity. Normally the identities are located under: /Users/username/Documents/Microsoft User Data/Office 2011 Identities Consider moving this folder to a backup location, in case the original identities are needed Open CyberSecure Restore … Continue reading
Creating a junction point in Windows
Download junction.exe from sysinternals website Use junction.exe in the following manner: junction <backend for junction> <target point> eg: junction q:\temp c:\cybersecure-spool means that c:\cybersecure-spool will point to -> q:\temp
How to recover from a frozen/locked ShadowProtect backup
Most issues are due to problems due to the Storagecraft/Microsoft VSS snapshot subsystem. Stop the “Volume Shadow Copy” service, the system will also prompt to stop the “StorageCraft Shadow Copy Provider” service, which depends on it. Restart the “ShadowProtect service” … Continue reading