How to recover from a frozen/locked ShadowProtect backup

Most issues are due to problems due to the Storagecraft/Microsoft VSS snapshot subsystem.

  1. Stop the “Volume Shadow Copy” service, the system will also prompt to stop the “StorageCraft Shadow Copy Provider” service, which depends on it.
  2. Restart the “ShadowProtect service”
  3. Shadowprotect should now be able to snapshot and take care of performing a backup.
  4. If the backup still cannot run, contact CyberSecure Support