Monthly Archives: June 2013

Cannot run program “C:\Program Files\StorageCraft\ShadowProtect\sbrun.exe”

Error [ShadowProtect System Backup] Cannot run program “C:\Program Files\StorageCraft\ShadowProtect\sbrun.exe” (in directory “C:\Program Files\CyberSecure Advanced\jvm”): CreateProcess 4 error=87, The parameter is incorrect Failed to generate the backup image of ShadowProtect system backup Cause This has been seen to be caused by … Continue reading

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No checksum file found. File X is being backed up in its entirety

Error [gdt] No checksum file found. File “XXXX” is being backed up in its entirety Cause The file exists on our servers but the checksum file cannot be found. Resolution Please contact CyberSecure support

Posted in File backup: Desktop: general issues, File backup: Server: general issues | Leave a comment

Best practices for achieving efficient backups

Data matching algorithms CyberSecure Standard/Advanced includes delta-matching technology that enables in-file incremental transfer, which greatly reduces the bandwidth needed to send files, plus means that previous versions are also stored efficiently being just the “delta” patch file. However to achieve … Continue reading

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Changing an account from/to desktop/server edition

Pre-flight Checklist Ensure you have recorded your: Login name (see a recent backup report) Encryption password – retrieve from your existing advanced edition or standard edition Notify CyberSecure of the change – we need to migrate your account from our … Continue reading

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Migrating a backup account to a new machine

Pre-flight checklist The account login name The account login & encryption password for the backup set(s) – the encryption password is normally the same as the login password. If the encryption password has been forgotten and you have access to … Continue reading

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How to set the temporary spooling location

Open CyberSecure Go into the program settings Standard edition: Change the “Temporary directory for storing backup files” location as necessary. It is recommended to use a folder called “cybersecure-spool” for clarity and simplicity. Advanced edition: Select the desired backup set … Continue reading

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Changing backup source selections

Start the CyberSecure agent console Open the backup settings by clicking the cog icon Select the desired backup set by using the drop-down box: Click into “backup source” For extended file/folder selection, click “Advanced” Go through the backup source selections … Continue reading

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Email rule to filter backup reports

One strategy many resellers have is to use a central email address for client’s backup reports, eg: backups@yourcompany.domain Create two folders under a suitable “backups” folder, eg: Problem reports (missed, failed or backups with warnings) Successful reports Then, setup your … Continue reading

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mySQL backup setup best practices

Requirements checklist CyberSecure Advanced is installed Data selected for backup will be temporarily spooled to a temp directory before being uploaded to the backup server. Please ensure that the temporary directory configured for the backup have sufficient disk space for … Continue reading

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