Yearly Archives: 2013
How to run the file backup agent under Mac OS
Open spotlight: Click on the magnifying glass in the top-right corner OR use the keyboard shortcut: command + space Type: backupmanager The CyberSecure client will load
Moving deleted data from retention back into data area
Locate the backup job that caused the data to go into the retention area. This can be done by tracing back through the backup reports and finding the backup job that detected deleted data. Remove the backup schedule for that … Continue reading
Where is the backup profile located
The backup profile contains a local cache of your backup settings, configuration and log files. The active backup profile location is specified in the: Windows: C:\Program Files\CyberSecure …\home.txt Mac OS: /Applications/CyberSecure …./home.txt If there are multiple entries in home.txt, inspect … Continue reading
Can’t connect to backup server
What to do if you can’t connect to the backup servers Check general internet connectivity: Open a web browser and visit https://www.cybersecure.com.au – does the page load OK? Check your firewall: If you are running a software firewall, disable it … Continue reading
How to stop/start the Image Manager service
Run services.msc Locate the service named: “StorageCraft ImageManager” Right click and choose “restart”. Wait a few seconds and refresh the list (using the F5 key, or via the view menu) to ensure it’s started again. Further troubleshooting On occasion the … Continue reading
ShadowProtect will not install when detecting Acronis / snapman.sys is installed.
Problem: The problem is the ShadowProtect can’t be installed due to of Acronis TrueImage is installed and the file snapman.sys and snman380.sys existence. Cause: ShadowProtect cannot install because it detects that snapman.sys or snman380.sys exist in the C:WindowsSystem32Drivers directory Deleting … Continue reading
Exception_Access_Violation_XXXXXX (Exchange 2010 Mail Level)
Error RunOBC32 can’t add a new backup set for exchange mail level. Cause The online backup manager profile in MAPI profile isn’t setup properly or corrupted. Resolution Download the MFCMAPI editor in this link: http://mfcmapi.codeplex.com/releases/view/101020 and install it. Delete the … Continue reading
Configuring ImageManager Email Notifications
ImageManager can automatically send email notifications when specific events occur. To modify the notification settings In the ImageManager console, select the ImageManager agent that you want to configure. In the Configuration pane, click Notification Settings. In the Notification Settings dialog box, … Continue reading
CExBackup::backupService:HrESEBackupSetup: Error Number 0xc7fe1f45: Instance not found
Error: CExBackup::backupService:HrESEBackupSetup: Error Number 0xc7fe1f45: Instance not found. Cause: The drive where the transaction log files are saved is full. Resolution: To resolve this issue, remove un-needed log files to another disk drive to free disk space. Refer to the … Continue reading
Error during seeding (bptree, X has been closed or index corrupted)
Error XXX… Failed to remove element from bptree index.bdb has been closed already @373823d1 Index corrupted Cause This error we have seen occur during the seeding process. It can occur when either the spooling location or seeding location database gets … Continue reading