Can’t connect to backup server

What to do if you can’t connect to the backup servers

  1. Check general internet connectivity:
    1. Open a web browser and visit – does the page load OK?
  2. Check your firewall:
    1. If you are running a software firewall, disable it and try to login again.
    2. If this succeeds, it means your firewall is blocking outbound connections to our servers. Follow our article on which programs to allow through the firewall for the backup service to function correctly.
    3. Try clearing the backup queue
  3. If all the above fails, contact our support team