What to do if you can’t connect to the backup servers
Check general internet connectivity:
Open a web browser and visit https://www.cybersecure.com.au – does the page load OK?
Check your firewall:
If you are running a software firewall, disable it and try to login again.
If this succeeds, it means your firewall is blocking outbound connections to our servers. Follow our article on which programs to allow through the firewall for the backup service to function correctly.