Yearly Archives: 2013
Why am I being prompted to setup a trial registration?
Situation You already have a CyberSecure standard/advanced account, however the software is prompting to setup a trial registration. Cause You are logged on as a different local user than the account was originally setup under. The local profile folder has … Continue reading
Unable to log start to server. Error=”Software caused connection abort: recv failed”
Error Unable to log start to server. Error=”Software caused connection abort: recv failed” Cause This can be caused by the system tray agent running multiple times as different users. Resolution Kill all processes named “Systray64.exe”. Check the user profile location … Continue reading
The RPC server is unavailable
Open windows firewall Add inbound rule Choose “Allow a program” Allow “%ProgramFiles% (x86)\StorageCraft\ShadowProtect\ShadowProtectSvc.exe” Allow access from Private & Domain networks OK through everything Attempt the connection again
Best practices for local copy backups
Pre-flight checklist We recommend creating a separate backup set for local copy backups that mimics your offsite backup set. The reason for this is proper segregation and better error reporting if things go wrong. Your local backup location should have … Continue reading
All about passwords
There are two types of passwords in file backup desktop/server editions: an account password and an encryption password. Account Password There is one account password per backup account. Allows access into the backup account. Can be changed – however it’s … Continue reading
No checksum file found. File X is being backed up in its entirety
Error [gdt] No checksum file found. File “XXXX” is being backed up in its entirety Cause The file exists on our servers but the checksum file cannot be found. Resolution Please contact CyberSecure support
Best practices for achieving efficient backups
Data matching algorithms CyberSecure Standard/Advanced includes delta-matching technology that enables in-file incremental transfer, which greatly reduces the bandwidth needed to send files, plus means that previous versions are also stored efficiently being just the “delta” patch file. However to achieve … Continue reading
Changing an account from/to desktop/server edition
Pre-flight Checklist Ensure you have recorded your: Login name (see a recent backup report) Encryption password – retrieve from your existing advanced edition or standard edition Notify CyberSecure of the change – we need to migrate your account from our … Continue reading
Migrating a backup account to a new machine
Pre-flight checklist The account login name The account login & encryption password for the backup set(s) – the encryption password is normally the same as the login password. If the encryption password has been forgotten and you have access to … Continue reading
How to set the temporary spooling location
Open CyberSecure Go into the program settings Standard edition: Change the “Temporary directory for storing backup files” location as necessary. It is recommended to use a folder called “cybersecure-spool” for clarity and simplicity. Advanced edition: Select the desired backup set … Continue reading