Yearly Archives: 2016
Error message “This machine is disabled for file encryption”
Error “This machine is disabled for file encryption” error is seen in the backup logs. Cause TBD Resolution TBD
Importance of having accurate system time
We occasionally see systems with incorrect system time. The system time can either be out by a few minutes or sometimes several days or more. Accurate timekeeping is a fundamental assumption in an IT system and adverse negative effects can … Continue reading
Error: KeychainStore Ignored Exception, Duplicate extensions not allowed
Error The following is present in the scheduler debug.log on Mac OS X: KeychainStore Ignored Exception: java.security.cert.CertificateParsingException: java.io.IOException: Duplicate extensions not allowed Cause This appears to be some interaction between an in-place upgrade of Mac OS and the CS backup … Continue reading
Large replication alert
Issue You receive an alert on your report that says “Large replication”. This means that there’s been at least 25GB of data uploaded within the current backup job. This may or may not be an issue in your particular case. … Continue reading
How to restore files/folders & permissions with robocopy
Download psexec from http://live.sysinternals.com/psexec.exe Use the following commands to restore all files and security permissions: psexec -i -s cmd.exe (in the new cmd.exe shell run) robocopy /SEC /SECFIX /IS /IT /V <source> <destination>
Quota exceeded
Issue You have received a “Quota exceeded” alert on your backup report. Cause This is due to the used storage being above safety thresholds. If the storage has been gradually increasing over time then it could be a normal part … Continue reading
No changes for 4 days
Issue You receive an alert on your report that says “No changes for 4 days detected”. This means that there’s been no changes made within a backup set within the last 4 days. This may or may not be an … Continue reading
How to perform a bare-metal restore with Windows Backup
Ensure you have the correct version of the Windows installation ISO which matches the version in your backup, eg. A Windows 2012R2 ISO will NOT be able to restore a Windows 2012 backup image! Ensure the WindowsImageBackup folder that contains … Continue reading
Local copy Destination does not exist! Destination = XXXX
Issue [Local Copy] [ERROR] Destination does not exist! Destination = “XXXX” Cause Filesystem-level permissions on the destination are not allowing the backup agent to write data correctly Resolution The filesystem permissions on the onsite backup target should be reset with the minimum permissions … Continue reading