Yearly Archives: 2016

Error message “This machine is disabled for file encryption”

Error “This machine is disabled for file encryption” error is seen in the backup logs. Cause TBD Resolution TBD

Posted in File backup: Desktop: general issues, File backup: Server: general issues | Leave a comment

Importance of having accurate system time

We occasionally see systems with incorrect system time. The system time can either be out by a few minutes or sometimes several days or more. Accurate timekeeping is a fundamental assumption in an IT system and adverse negative effects can … Continue reading

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Windows cannot access device, path or file

You receive the error message below when trying to install or run CyberSecure Standard or Advanced Make sure the installer is running from a local volume If this does not work, please follow the steps in this article

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Error: KeychainStore Ignored Exception, Duplicate extensions not allowed

Error The following is present in the scheduler debug.log on Mac OS X: KeychainStore Ignored Exception: java.security.cert.CertificateParsingException: java.io.IOException: Duplicate extensions not allowed Cause This appears to be some interaction between an in-place upgrade of Mac OS and the CS backup … Continue reading

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Large replication alert

Issue You receive an alert on your report that says “Large replication”. This means that there’s been at least 25GB of data uploaded within the current backup job. This may or may not be an issue in your particular case. … Continue reading

Posted in File backup: Desktop: issues with backup, File backup: Server: issues with backup | Leave a comment

How to restore files/folders & permissions with robocopy

Download psexec from http://live.sysinternals.com/psexec.exe Use the following commands to restore all files and security permissions: psexec -i -s cmd.exe (in the new cmd.exe shell run) robocopy /SEC /SECFIX /IS /IT /V <source> <destination>

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Quota exceeded

Issue You have received a “Quota exceeded” alert on your backup report. Cause This is due to the used storage being above safety thresholds. If the storage has been gradually increasing over time then it could be a normal part … Continue reading

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No changes for 4 days

Issue You receive an alert on your report that says “No changes for 4 days detected”. This means that there’s been no changes made within a backup set within the last 4 days. This may or may not be an … Continue reading

Posted in File backup: Desktop: general issues, File backup: Server: general issues | Leave a comment

Prerequisites Latest ShadowProtect MSP installer Valid MSP license Backup of ShadowProtect configuration Procedure Backup existing configuration in registry Open regedit Go to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ShadowProtectSvc Right click on the “Parameters” key and select “Export” Save as a .reg file. This will backup … Continue reading

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How to perform a bare-metal restore with Windows Backup

Ensure you have the correct version of the Windows installation ISO which matches the version in your backup, eg. A Windows 2012R2 ISO will NOT be able to restore a Windows 2012 backup image! Ensure the WindowsImageBackup folder that contains … Continue reading

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