Monthly Archives: December 2016

Error message “This machine is disabled for file encryption”

Error “This machine is disabled for file encryption” error is seen in the backup logs. Cause TBD Resolution TBD

Posted in File backup: Desktop: general issues, File backup: Server: general issues | Leave a comment

Importance of having accurate system time

We occasionally see systems with incorrect system time. The system time can either be out by a few minutes or sometimes several days or more. Accurate timekeeping is a fundamental assumption in an IT system and adverse negative effects can … Continue reading

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Windows cannot access device, path or file

You receive the error message below when trying to install or run CyberSecure Standard or Advanced Make sure the installer is running from a local volume If this does not work, please follow the steps in this article

Posted in File backup: Server, File backup: Server: general issues | Tagged , , , , , , , | Leave a comment

Error: KeychainStore Ignored Exception, Duplicate extensions not allowed

Error The following is present in the scheduler debug.log on Mac OS X: KeychainStore Ignored Exception: java.security.cert.CertificateParsingException: java.io.IOException: Duplicate extensions not allowed Cause This appears to be some interaction between an in-place upgrade of Mac OS and the CS backup … Continue reading

Posted in File backup: Desktop: general issues, File backup: Server: general issues | Leave a comment

Large replication alert

Issue You receive an alert on your report that says “Large replication”. This means that there’s been at least 25GB of data uploaded within the current backup job. This may or may not be an issue in your particular case. … Continue reading

Posted in File backup: Desktop: issues with backup, File backup: Server: issues with backup | Leave a comment