Monthly Archives: April 2016

Veeam: Cloud repository unavailable

Problem You get the following error in the backup copy job in the Veeam Backup and Replication console: Cloud repository [CLIENTNAME] is unavailable due to the service provider restriction Solution Open the Veeam Backup and Replication console Select “Backup Infrastructure” Select … Continue reading

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Microsoft mail level backup – access denied warning

Issue [Error][New Mail] Mail=XXXX caused by [java.io.IOException] Access is denied. Cause Anti-virus software blocking an infected email is a common cause of this warning. Resolution Setup an exclusion rule for the anti-virus software to the spooling folder

Posted in File backup: Server: general issues | Leave a comment

Agent interface hangs on startup

Issue The backup agent interface hangs upon startup. Eventually (after up to 2 hours) the main console will load. Cause This behaviour can be caused by inaccessible network paths (UNC paths) in the backup source config. Resolution Remove the inaccessible … Continue reading

Posted in File backup: Desktop, File backup: Server | Leave a comment

The file or directory is corrupted and unreadable

Error The error “The file or directory is corrupted and unreadable” appears in the backup report logs Cause This is an error coming from Windows itself. The most common causes are filesystem corruption due to underlying hardware issues, most likely … Continue reading

Posted in File backup: Desktop: general issues, File backup: Server: general issues | Leave a comment