Yearly Archives: 2015
How to increase the shadow storage area
Open Windows Explorer, right-click a local drive, from the context menu select Configure Shadow Copies. Set an appropriate limit large enough to allow shadow copies to be created. Typically 15-20% of the volume is needed to create shadow copies.
No backup logs OR Exchange error “XXXX isn’t assigned to any management roles”
Error During an exchange backup, the backup starts and immediately finishes with no backup logs being created. OR the following error is seen: [XXXX][error] [OBM.ErrorStream] com.ahsay.afc.microsoft.MSExchangeExpt: [listPublicFolderDatabases] Processing data from remote server failed with the following error message: The user … Continue reading
[ERROR] VSS_E_INSUFFICIENT_STORAGE
Error [ERROR] VSS_E_INSUFFICIENT_STORAGE Cause There is not enough storage available to complete the snapshot. Resolution Check the free space on all the volumes that have backup sources in the backup configuration. VSS requires a bare minimum of 320MB free space … Continue reading
LogonUserW Logon failure: the user has not been granted the requested logon type at this computer
Error [XXX][error] [CM-SBS Exchange BackupSet (1417735865455)] [XXX] Error uploading data. Reason = ‘[WindowsUtil:createProcessAsUserN] Failed to LogonUserW for wcDomain=’DOMAIN’ username=’cmadmin’. (1385) Logon failure: the user has not been granted the requested logon type at this computer. Cause The user defined in … Continue reading
Best practices for file backup agents
The advice provided here is for basic/entry level environments. For larger/more complex data sets, we recommend you contact us to discuss a tailored backup solution built from the ground-up to handle your storage and retention requirements. Item Recommendation OS volume … Continue reading
Universal unique identifier not found
Error Universal unique identifier (UUID) was not found Cause Signature changed on disk Resolution Edit backup job Re-select volume(s) to backup
E-mail Account Quota exceeded. Unable to add “XXXX”
Error E-mail Account Quota exceeded! Unable to add “XXXX” Cause This error is caused by an insufficient number of mail-level licences for the CyberSecure backup service account. If the entire Exchange store has been selected, then every mailbox in the … Continue reading
Generic log error messages are shown in capitals
Error Log entries similar to the following are shown (these may also appear in the client user interface): 1 Info xxxx BS_ACB_START 2 Info xxxx BS_GENERAL_MSG 3 Info xxxx BS_GENERAL_MSG_WITH_SYMBOL 4 … Continue reading
Duplicate log entries and backup failures
Issue When backups run duplicate entries are observed in the details log files in addition to errors such as: 1 Info 2015/04/09 18:34 Start [ Linux 3.2.0-4-amd64 (fserver), CyberSecure Advanced 6.23.0.0 ] 2 Info 2015/04/09 18:34 Start [ Linux 3.2.0-4-amd64 … Continue reading
How to set a fixed profile location
Find an existing valid local profile (.obm) folder Stop the online backup scheduler service Copy this folder into c:\cybersecure so it looks like c:\cybersecure\.obm Replace home.txt to contain only the following single entry: c:\cybersecure\.obm Set home.txt to read-only Restart the … Continue reading