Manual method (only do this if the auto method is not possible)

1. Install the updated certificate
   1. Download this file. Assumes you will be downloading into your "Downloads" folder.
   2. File backup server edition: copy and paste the following into a terminal window:

      sudo /Applications/CyberSecure\ Advanced/jvm/bin/keytool -import -alias csfilebackup_ca -file $HOME/Downloads/cs_filebackup_ca.crt -keystore /Applications/CyberSecure\ Advanced/jvm/lib/security/cacerts -storepass changeit -noprompt

   3. File backup desktop edition: copy and paste the following into a terminal window:

      sudo /Applications/CyberSecure\ Standard/jvm/bin/keytool -import -alias csfilebackup_ca -file $HOME/Downloads/cs_filebackup_ca.crt -keystore /Applications/CyberSecure\ Standard/jvm/lib/security/cacerts -storepass changeit -noprompt

2. If the key addition fails (perhaps with access denied), then reinstall the CS backup agent and try the process again.
3. Restart the backup scheduler service
4. Scheduled backups should run, however please contact our support if they continue to be missed