{"id":4166,"date":"2022-12-16T10:55:18","date_gmt":"2022-12-15T23:55:18","guid":{"rendered":"http:\/\/support.cybersecure.com\/?p=4166"},"modified":"2022-12-16T10:56:31","modified_gmt":"2022-12-15T23:56:31","slug":"error-backing-up-local-dropbox-or-onedrive-folders","status":"publish","type":"post","link":"http:\/\/support.cybersecure.com\/?p=4166","title":{"rendered":"Errors backing Dropbox or OneDrive folders"},"content":{"rendered":"<h2>Problem<\/h2>\n<p>You see the following errors on the backup report:<\/p>\n<p>&#8220;Access to the cloud file is denied&#8221;<\/p>\n<p>&#8220;The cloud operation is not supported on a read-only volume&#8221;<\/p>\n<h2>Cause<\/h2>\n<p>Attempting to backup a local folder that is synced with OneDrive or Dropbox. To save hard drive space, these programs have an option where the data is only downloaded locally when you open a file.<\/p>\n<p>Files that haven&#8217;t been downloaded still <em>appear<\/em> on the file system as though they were local files, but they are not.<\/p>\n<h2>Solution<\/h2>\n<p>Make the top level folder and all files and folders under it available offline.<\/p>\n<p>See <a href=\"https:\/\/support.microsoft.com\/en-au\/office\/working-offline-with-onedrive-ad1c0938-aa89-4a6b-8775-a35998fb6ecf\" target=\"_blank\" rel=\"noopener\">this article<\/a> for instructions on how to do this with OneDrive<\/p>\n<p>See <a href=\"https:\/\/help.dropbox.com\/sync\/access-files-offline\" target=\"_blank\" rel=\"noopener\">this article<\/a> for instructions on how to do this with Dropbox<\/p>\n<h2>If you don&#8217;t need this folder in the backup<\/h2>\n<p>See <a href=\"http:\/\/support.cybersecure.com\/?p=956\" target=\"_blank\" rel=\"noopener\">this article<\/a> on how to exclude folders from the backup<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Problem You see the following errors on the backup report: &#8220;Access to the cloud file is denied&#8221; &#8220;The cloud operation is not supported on a read-only volume&#8221; Cause Attempting to backup a local folder that is synced with OneDrive or &hellip; <a href=\"http:\/\/support.cybersecure.com\/?p=4166\">Continue reading <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[3,4],"tags":[],"_links":{"self":[{"href":"http:\/\/support.cybersecure.com\/index.php?rest_route=\/wp\/v2\/posts\/4166"}],"collection":[{"href":"http:\/\/support.cybersecure.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/support.cybersecure.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/support.cybersecure.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/support.cybersecure.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=4166"}],"version-history":[{"count":3,"href":"http:\/\/support.cybersecure.com\/index.php?rest_route=\/wp\/v2\/posts\/4166\/revisions"}],"predecessor-version":[{"id":4169,"href":"http:\/\/support.cybersecure.com\/index.php?rest_route=\/wp\/v2\/posts\/4166\/revisions\/4169"}],"wp:attachment":[{"href":"http:\/\/support.cybersecure.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=4166"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/support.cybersecure.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=4166"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/support.cybersecure.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=4166"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}