{"id":1760,"date":"2013-02-12T11:13:50","date_gmt":"2013-02-12T00:13:50","guid":{"rendered":"http:\/\/support.cybersecure.com\/?p=1760"},"modified":"2014-04-29T13:30:39","modified_gmt":"2014-04-29T03:30:39","slug":"cant-connect-to-backup-server","status":"publish","type":"post","link":"http:\/\/support.cybersecure.com\/?p=1760","title":{"rendered":"Can’t connect to backup server"},"content":{"rendered":"

What to do if you can’t connect to the backup servers<\/h2>\n
    \n
  1. Check general internet connectivity:\n
      \n
    1. Open a web browser and visit https:\/\/www.cybersecure.com.au – does the page load OK?<\/li>\n<\/ol>\n<\/li>\n
    2. Check your firewall:\n
        \n
      1. If you are running a software firewall, disable it and try to login again.<\/li>\n
      2. If this succeeds, it means your firewall is blocking outbound connections to our servers. Follow our article on which programs to allow through the firewall<\/a> for the backup service to function correctly.<\/li>\n
      3. Try clearing the backup queue<\/a><\/li>\n<\/ol>\n<\/li>\n
      4. If all the above fails, contact our support team<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"

        What to do if you can’t connect to the backup servers Check general internet connectivity: Open a web browser and visit https:\/\/www.cybersecure.com.au – does the page load OK? Check your firewall: If you are running a software firewall, disable it … Continue reading →<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[3,4],"tags":[],"_links":{"self":[{"href":"http:\/\/support.cybersecure.com\/index.php?rest_route=\/wp\/v2\/posts\/1760"}],"collection":[{"href":"http:\/\/support.cybersecure.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/support.cybersecure.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/support.cybersecure.com\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"http:\/\/support.cybersecure.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1760"}],"version-history":[{"count":2,"href":"http:\/\/support.cybersecure.com\/index.php?rest_route=\/wp\/v2\/posts\/1760\/revisions"}],"predecessor-version":[{"id":2674,"href":"http:\/\/support.cybersecure.com\/index.php?rest_route=\/wp\/v2\/posts\/1760\/revisions\/2674"}],"wp:attachment":[{"href":"http:\/\/support.cybersecure.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1760"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/support.cybersecure.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=1760"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/support.cybersecure.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=1760"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}