{"id":174,"date":"2011-03-08T22:57:49","date_gmt":"2011-03-08T22:57:49","guid":{"rendered":"http:\/\/support.cybersecure.com\/?p=174"},"modified":"2011-09-26T18:35:38","modified_gmt":"2011-09-26T07:35:38","slug":"error%e2%80%99null%e2%80%99-client-agent-will-retry-shortly","status":"publish","type":"post","link":"http:\/\/support.cybersecure.com\/?p=174","title":{"rendered":"Error=\u2019null\u2019. Client agent will retry shortly"},"content":{"rendered":"<h2><strong>Error<\/strong><\/h2>\n<p>[StartBackupRqt] IP=\u2019User-IP-Address\u2019 User=\u2019Username\u2019 BackupSet=\u2019Backup Set (BackupID)\u2019 BackupJob=\u2019YYYY-MM-DD-hh-mm-ss\u2019 StartTime=\u2019YYYY-MM-DD hh:mm:ss\u2019 CurrentTime=\u2019YYYY-MM-DD hh:mm:ss\u2019 Error=\u2019null\u2019. Client agent will retry shortly.<\/p>\n<h2><strong>Cause<\/strong><\/h2>\n<p>The message suggests that the request for a backup set\u2019s file list from the CyberSecure Backup server has timed out.<\/p>\n<p>When a backup job is initiated, the CyberSecure Advanced software agent \u00a0would request for a backup set\u2019s file list from the CyberSecure Offsite Backup server. As the request is made, the Offsite Backup server will generate the file list and compress this information to \u201cblock\u201d file(s), where the block(s) are then sent to the CyberSecure Advanced software agent (as each block is generated).<\/p>\n<p>During the generation of the file list, if the time taken exceeded the timeout period for CyberSecure Advanced agent, the retry message is flagged. CyberSecure Advanced agent would also submit this retry null error to CyberSecure Offsite backup server.<\/p>\n<h2>Resolution<\/h2>\n<p>Run an incremental backup manually.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Error [StartBackupRqt] IP=\u2019User-IP-Address\u2019 User=\u2019Username\u2019 BackupSet=\u2019Backup Set (BackupID)\u2019 BackupJob=\u2019YYYY-MM-DD-hh-mm-ss\u2019 StartTime=\u2019YYYY-MM-DD hh:mm:ss\u2019 CurrentTime=\u2019YYYY-MM-DD hh:mm:ss\u2019 Error=\u2019null\u2019. Client agent will retry shortly. Cause The message suggests that the request for a backup set\u2019s file list from the CyberSecure Backup server has timed out. When &hellip; <a href=\"http:\/\/support.cybersecure.com\/?p=174\">Continue reading <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[39,38],"tags":[],"_links":{"self":[{"href":"http:\/\/support.cybersecure.com\/index.php?rest_route=\/wp\/v2\/posts\/174"}],"collection":[{"href":"http:\/\/support.cybersecure.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/support.cybersecure.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/support.cybersecure.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/support.cybersecure.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=174"}],"version-history":[{"count":4,"href":"http:\/\/support.cybersecure.com\/index.php?rest_route=\/wp\/v2\/posts\/174\/revisions"}],"predecessor-version":[{"id":985,"href":"http:\/\/support.cybersecure.com\/index.php?rest_route=\/wp\/v2\/posts\/174\/revisions\/985"}],"wp:attachment":[{"href":"http:\/\/support.cybersecure.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=174"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/support.cybersecure.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=174"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/support.cybersecure.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=174"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}