The system cannot find the file/operation canceled by the user (enterprise edition)

Error

07-May-2014 11:12:55 sbset 108 platform error opening the file (-2 The system cannot find the file specified.)
07-May-2014 11:12:55 sbset 404 Cannot open file smb://\\192.168.1.7\shadowprotect\server\SERVER-C_VOLSERVER-C_VOL-b002.spf (-2 The system cannot find the file specified.)
07-May-2014 11:12:55 sbcrypt 500 Unexpected end of the image file
07-May-2014 11:12:55 sbfile 404 Cannot open file smb://\\192.168.1.7\shadowprotect\server\SERVER-C_VOL-b002-i480.spi (-1223 The operation was canceled by the user.)

Cause

A bug in the shadowprotect diffgen function creates a bogus registry setting and makes the backup fail.

Resolution

http://www.storagecraft.com/support/kb/article/300