Monthly Archives: June 2017

Snapshot/VSS common issues

Issue Backups regularly fail with some type of snapshot error Cause Snapshot issues are probably the most common cause of backup failures, some common causes of snapshot issues are: Issues with the VSS (volume snapshot services) subsystem: this can be … Continue reading

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Large incrementals

Issue Large incremental backups are being seen Cause Large incrementals can be caused by numerous reasons, some common reasons are: Backups of backups are being capturedĀ ie. SQL database dumps or ZIP backups to a location that is then captured by … Continue reading

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StorageCraft ImageManager: Processing thread exception: LogonUser failed

Issue You see the errorĀ “Processing thread exception: LogonUser failed” on your backup report Cause This is usually due to the server being rebooted while ImageManager has been processing and sending backups offsite. Resolution This can be ignored as ImageManage will … Continue reading

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