Monthly Archives: September 2015

JVM royalty module is not enabled (Mac OSX)

Issue Backups completing with the following error   Cause This is a known issue with version 6.27.0.0. Resolution To resolve perform the following: Download – http://download.cybersecure.com.au/6.27.0.0/obc-mac-hotfix-task11803.zip Stop the scheduler service sudo /Applications/CyberSecure\ Advanced/bin/StopScheduler.sh Extract the obc-mac-hotfix-task11803.zip into the directory /Applications/CyberSecure\ … Continue reading

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How to Perform a ShadowProtect Bare Metal Restore

Prerequisites Location of the ShadowProtect backup chain, accessible by either local volume OR UNC network share, if the backups are stored on a network share, ensure you have the following: Network share path Network share domain\username Network share password The … Continue reading

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Removing a backup set from the offsite servers (Web Console)

Login to the web console Click the “Backup Set” tab Select the backup set you wish to delete from the drop-down menu Click “Remove” and confirm by choosing “OK” Backup set is now deleted Note: This will delete the backup … Continue reading

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Cannot open Data fork

Issue When performing a backup on Mac OS X, the following error message is received in the client log, and the backup job is terminated: [YYYY/MM/DD hh:mm:ss][erro] Cannot open Data fork name Unknown Error (ErrorCode:-5000) Cause The message suggests that … Continue reading

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Backing up shares from a Mac

Create a backup set for each share. Follow this for each backup set Click Go > Connect to Server… Type in the server address and share eg cifs://server/share Authenticate if needed, save credentials in keychain Mounted volume should appear Download … Continue reading

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