Monthly Archives: August 2013

No *.chk found for database ‘XXXX’

Error No *.chk found for database ‘Microsoft Exchange Server\Microsoft Information Store\XXXX\Mailbox Database’ Cause This error suggests that the checksum file was not correctly uploaded during the most recent backup. Resolution Run another Exchange database backup, which should resolve the issue.

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Why am I being prompted to setup a trial registration?

Situation You already have a CyberSecure standard/advanced account, however the software is prompting to setup a trial registration. Cause You are logged on as a different local user than the account was originally setup under. The local profile folder has … Continue reading

Posted in File backup: Desktop, File backup: Server | Tagged , , | Leave a comment

No database file found for ‘Microsoft SQL Server\XXXX’

Error No database file found for ‘Microsoft SQL Server\XXXX\(local)\XXXX’ Cause This error is caused by the database user not having permission to view the database listed in the error message. Resolution Open SQL management studio and login to the database … Continue reading

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Unable to log start to server. Error=”Software caused connection abort: recv failed”

Error Unable to log start to server. Error=”Software caused connection abort: recv failed” Cause This can be caused by the system tray agent running multiple times as different users. Resolution Kill all processes named “Systray64.exe”. Check the user profile location … Continue reading

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The RPC server is unavailable

Open windows firewall Add inbound rule Choose “Allow a program” Allow “%ProgramFiles% (x86)\StorageCraft\ShadowProtect\ShadowProtectSvc.exe” Allow access from Private & Domain networks OK through everything Attempt the connection again

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Best practices for local copy backups

Pre-flight checklist We recommend creating a separate backup set for local copy backups that mimics your offsite backup set. The reason for this is proper segregation and better error reporting if things go wrong. Your local backup location should have … Continue reading

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