Monthly Archives: April 2013

How to add a backup filter to skip certain file types

Backup filters are only available on CyberSecure Advanced edition Open the backup settings Choose the backup set you wish to add a file filter exclusion to The conditions between the “matching criteria” are OR’s not AND’s. Examples Exclude based on … Continue reading

Posted in File backup: Server: issues with backup | Leave a comment

Network error

Error “Network error: will retry in X seconds” occurs when running a manual backup (that is, a backup run from the agent GUI) Cause This is normally caused by lack of privilege within the spooling folder location. eg: /Users/ladmin/.temp Resolution … Continue reading

Posted in File backup: Desktop: general issues, File backup: Server: general issues | Leave a comment

sbrun.exe exited with unknown error 128(0x80)

Error sbrun.exe exited with unknown error 128(0x80) Cause Lack of free system resources Anti-virus threat detection heuristics are blocking access Resolution Check system resources Create an exclusion for sbrun.exe from any anti-virus threat detection mechansims

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Cannot open file \\?\STC_Snapshot_Volume\xxxx (-31 A device attached to the system is not functioning.)

Error Cannot open file \\?\STC_Snapshot_Volume_21_0\(-31 A device attached to the system is not functioning.) Cause Typically this is caused by an underlying failure of the snapshot subsystem to take a snapshot. Resolution Restart the “StorageCraft Volume Snapshot Service” and re-run … Continue reading

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How to run chkdsk on a filesystem

Open a cmd.exe prompt as a user with Administrator-level privileges run the check disk command against the desired volume: chkdsk /f <drive letter> eg: chkdsk /f c: Windows might ask you to schedule the disk check in after a reboot … Continue reading

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How to flush the spooling folder

Check if the backup is currently running. Check the path of the spooling folder by opening the backup software installed on your computer. On the home screen,¬†Click the Cog Button Click Options Open Window Explorer, go to spooling folder path … Continue reading

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