Monthly Archives: February 2013

How to run the file backup agent under Mac OS

Open spotlight: Click on the magnifying glass in the top-right corner OR use the keyboard shortcut: command + space Type: backupmanager The CyberSecure client will load

Posted in File backup: Desktop, File backup: Server | Leave a comment

Moving deleted data from retention back into data area

Locate the backup job that caused the data to go into the retention area. This can be done by tracing back through the backup reports and finding the backup job that detected deleted data. Remove the backup schedule for that … Continue reading

Posted in File backup: Desktop, File backup: Server | Leave a comment

Where is the backup profile located

The backup profile contains a local cache of your backup settings, configuration and log files. The active backup profile location is specified in the: Windows: C:\Program Files\CyberSecure …\home.txt Mac OS: /Applications/CyberSecure …./home.txt If there are multiple entries in home.txt, inspect … Continue reading

Posted in File backup: Desktop, File backup: Server | Leave a comment

How to use procmon to monitor I/O

Grab procmon.exe from http://live.sysinternals.com/procmon.exe Start procmon without capturing events: procmon /noconnect Setup the correct procmon environment: Filter->Filter Reset filter Operation is “Writefile” then include … any other filters such as Path begins with “c:” then include Enable Filter->Drop filtered events … Continue reading

Posted in Other data protection | Leave a comment

Can’t connect to backup server

What to do if you can’t connect to the backup servers Check general internet connectivity: Open a web browser and visit https://www.cybersecure.com.au – does the page load OK? Check your firewall: If you are running a software firewall, disable it … Continue reading

Posted in File backup: Desktop, File backup: Server | Leave a comment

How to stop/start the Image Manager service

Run services.msc Locate the service named: “StorageCraft ImageManager” Right click and choose “restart”. Wait a few seconds and refresh the list (using the F5 key, or via the view menu) to ensure it’s started again. Further troubleshooting On occasion the … Continue reading

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ShadowProtect will not install when detecting Acronis / snapman.sys is installed.

Problem: The problem is the ShadowProtect can’t be installed due to of Acronis TrueImage is installed and the file snapman.sys and snman380.sys existence. Cause: ShadowProtect cannot install because it detects that snapman.sys or snman380.sys exist in the C:WindowsSystem32Drivers directory Deleting … Continue reading

Posted in Other data protection, Other data protection: errors, ShadowProtect Backup | Leave a comment

Exception_Access_Violation_XXXXXX (Exchange 2010 Mail Level)

Error RunOBC32 can’t add a new backup set for exchange mail level.   Cause The online backup manager profile in MAPI profile isn’t setup properly or corrupted. Resolution Download the MFCMAPI editor in this link:¬†http://mfcmapi.codeplex.com/releases/view/101020 and install it. Delete the … Continue reading

Posted in Exchange Backup, Exchange Errors, File backup: Server: general issues, File backup: Server: issues with backup, Microsoft Exchange | Leave a comment