Monthly Archives: March 2012

How to run a manual backup via the system tray

Windows: Right-click the CyberSecure system-tray icon – the menu will pop up Select “Backup” Then choose the set to manually backup, please be sure to only select the backup set that applies to that computer

Posted in File backup: Desktop: issues with backup, File backup: Server: issues with backup | Leave a comment

Fixing Sonicwall TCP timeouts

Sonicwall devices appear to ship with very aggressive TCP timeout settings – these can affect long-lived TCP transfers such as backups for CyberSecure. To increase the TCP timeout setting: Login to your Sonicwall device Go to the top-level menu item … Continue reading

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Removing a backup set from the offsite servers

Open CyberSecure Advanced Go into the settings Select the backup set you wish to remove from the servers Once the backup set has been selected, click the “minus” icon to remove the backup set from the servers. Important: this will … Continue reading

Posted in File backup: Server | Leave a comment

[java.lang.SecurityException] The system cannot find the path specified.

Error [java.lang.SecurityException] The system cannot find the path specified. Cause The spooling folder is unavailable. Resolution Ensure that the spooling folder can be reached. If it is a network location, ensure that the “Windows Domain Authentication” details have been completed … Continue reading

Posted in File backup: Server: general issues | Leave a comment

How to check the scheduler log file

Locate the correct scheduler log file Find the active profile Find the location of the active user profile can be found in the “home.txt” file located under the application folder. Browse to the location of the active profile. Examine the … Continue reading

Posted in File backup: Desktop, File backup: Server | Tagged , , | Leave a comment