Monthly Archives: February 2012

Deleting an entire backup set from the offsite servers

Deleting the entire backup set Note: this simply removes all data from the offsite servers WITHIN the backup set – it does not remove the backup set itself. Open CyberSecure advanced by using the system tray icon In the main … Continue reading

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Deleting previous backup jobs

Login to the CyberSecure web console with your login name and password If you have an advanced edition account, the main console screen will show the “Profile” summary Click into the “File explorer”, and select the backup set you wish … Continue reading

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Backup Interrupted by System Error {0}

Error [Seed Load] Backup Interrupted by System Error “{0}” Cause The user account may have been set to “suspended” during the seeding process. Resolution Contact CyberSecure technical support and request the account be reactivated.

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Error: “Cannot get remote file list”

Error “Cannot get remote file list” is displayed in the logs and the backup fails Cause This is normally caused by incorrect permissions on the local temporary folder Resolution Grant full filesystem privileges on the temporary local folder to “Everyone”. … Continue reading

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How to enable/disable the backup schedule

Open CyberSecure Standard edition by right-clicking the system-tray icon, or by using the start menu When in the main console of CyberSecure standard edition, click the scheduler icon and TICK or UNTICK “Run scheduled backup on this computer to activate … Continue reading

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Applying a hotfix

Installing the latest hotfix patches on Windows Ensure the latest version of CyberSecure Standard/Advanced is installed (available from our support downloads page) Download the hotfix package from the above downloads page Open “Control Panel”-> “Administrative Tools” -> “Services” and stop … Continue reading

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Path XXXX does not exist! (SQL Backup)

Error [Seed Load] Path “E:\XXXX\SBS\(local)\Database” does not exist! Cause The backup process does not have appropriate permission to the spooling location. OR The SQL server user does not have permission to backup that database OR The SQL database is offline … Continue reading

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Another backup job is still running. Backup skipped

Error “Another backup job is still running. Backup skipped” is displayed in the error report and the backup does not run. Cause There is actually another backup running A backup has gone stale and is blocking any further backups Resolution … Continue reading

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