Monthly Archives: April 2011
Backup Interrupted By Scheduler
Problem Backup Interrupted by Scheduler Cause Backup did not finish within the time-frame allocated for it. Resolution For normal file backup sets the backup will resume on the next scheduled run – and should eventually catch up. However, for exchange … Continue reading
Uninstalling the Mac file backup
Open a terminal window (use the spotlight search in the top-right corner of the screen) To uninstall CyberSecure Advanced, type the following: sudo /Applications/CyberSecure\ Advanced/bin/uninstall.sh To uninstall CyberSecure Standard, type: sudo /Applications/CyberSecure\ Standard/bin/uninstall.sh You will be prompted to enter your … Continue reading
Snapshot for Shadow Copy Set is missing
Problem The error: “[Shadow Copy] Snapshot for Shadow Copy Set is missing, backup terminate.” is seen in the backup report and logs. Cause The most common causes of this error are: The computer has gone to sleep or the disk … Continue reading
Deleting data from the offsite servers
If the quota limit is being hit, there may be data in the backup that can be pruned to reduce the storage used. IMPORTANT: this process explains how to delete data from the offsite servers. You must also ensure that the … Continue reading
Processes to allow through software firewall
To enable CyberSecure Advanced to work properly, the following processes must be allowed through your software firewall Windows (all versions) C:\Program Files\CyberSecure ….\aua\bin\aua.exe (Auto Update agent) C:\Program Files\CyberSecure ….\aua\jvm\bin\auajw.exe (Auto Update agent) C:\Program Files\CyberSecure ….\jvm\bin\bjW.exe (Backup engine agent) C:\Program Files\CyberSecure … Continue reading