Monthly Archives: April 2011

Backup Interrupted By Scheduler

Problem Backup Interrupted by Scheduler Cause Backup did not finish within the time-frame allocated for it. Resolution For normal file backup sets the backup will resume on the next scheduled run – and should eventually catch up. However, for exchange … Continue reading

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Uninstalling the Mac file backup

Open a terminal window (use the spotlight search in the top-right corner of the screen) To uninstall CyberSecure Advanced, type the following: sudo /Applications/CyberSecure\ Advanced/bin/uninstall.sh To uninstall CyberSecure Standard, type: sudo /Applications/CyberSecure\ Standard/bin/uninstall.sh You will be prompted to enter your … Continue reading

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Snapshot for Shadow Copy Set is missing

Problem The error: “[Shadow Copy] Snapshot for Shadow Copy Set is missing, backup terminate.” is seen in the backup report and logs. Cause The most common causes of this error are: The computer has gone to sleep or the disk … Continue reading

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Deleting data from the offsite servers

If the quota limit is being hit, there may be data in the backup that can be pruned to reduce the storage used. IMPORTANT:┬áthis process explains how to delete data from the offsite servers. You must also ensure that the … Continue reading

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Processes to allow through software firewall

To enable CyberSecure Advanced to work properly, the following processes must be allowed through your software firewall Windows (all versions) C:\Program Files\CyberSecure ….\aua\bin\aua.exe (Auto Update agent) C:\Program Files\CyberSecure ….\aua\jvm\bin\auajw.exe (Auto Update agent) C:\Program Files\CyberSecure ….\jvm\bin\bjW.exe (Backup engine agent) C:\Program Files\CyberSecure … Continue reading

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